Professional Service Packages
Our Digital Transformation service package is designed to help organizations adapt to the rapidly evolving digital landscape. By harnessing technology and innovative strategies, we empower businesses to improve their operations, streamline processes, and enhance overall performance.
The CIO, CISO, Project Rescue and Augmentation Services packages optimize technology, enhance security, ensure project success, and provide additional IT delivery capacity.
The Salesforce QuickStart packages offer a condensed implementation process designed to streamline key planning and decision-making, along with standard and custom configurations. They also include training for businesses aiming to swiftly commence their Salesforce operations.
QuickStart packages are particularly beneficial for individual departments or small sales and customer service teams seeking to maximize their Salesforce experience right from the start.
Digital Transformation Service Package
- Business Assessment:
- Current state analysis of your business operations.
- Digital Strategy Development:
- Crafting a tailored digital transformation strategy.
- Technology Evaluation and Selection:
- Assessing current technology stack.
- Process Optimization:
- Identifying inefficient processes.
- Change Management Planning:
- Developing a change management strategy.
- Digital Security and Compliance:
- Assessment of cybersecurity risks.
- Project Management and Execution:
- Developing a project plan.
AI Strategy Service Package
- Business Assessment:
- Comprehensive analysis of your business objectives and current AI landscape.
- AI Strategy Development:
- Tailored AI strategy crafting to align with your business goals.
- AI Technology Evaluation and Selection:
- Assessment of existing AI technologies and recommendation of suitable solutions.
- Data Analysis and Optimization:
- Identification of data inefficiencies and strategies for optimization.
- Talent Development and Integration:
- Planning for acquiring and integrating AI talent within your organization.
- Ethical AI Framework:
- Establishment of ethical guidelines for AI implementation and usage.
- Risk Management and Compliance:
- Evaluation of AI-related risks and compliance requirements.
- Project Management and Implementation:
- Development of a comprehensive project plan for AI integration and execution.
IT Service Package
- Technology Thought Leadership and Strategic Plans
- Business Continuity Planning
- Business Strategy and Technology Alignment
- IT Vendor Management
- Compliance and Security Alignment
- Annual Technology Reviews
- Service Level Agreement (SLA) Development
- Operational Analysis
- IT Budget Planning
- IT Staff Management and Professional Development
- IT Solutions Consulting
- IT Project Oversight & Governance
- Project Management Consulting
- Project Risk Management
- Project Reviews
- Project Rescue & Remediations
- Innovation, Going Digital and other uphill battles
IT Security Service Package
- Developing Enterprise-wide Security Programs
- Business Continuity Planning
- Compliance and Security Planning
- Emergency Response Planning
- Cyber Security
- Disaster Recovery and Business Continuity Management
- Identity & Access Management
- Information Privacy
- Regulatory Compliance
- Information Risk Management
- Information Security & Assurance
- Information Security Operations Center Enablement
- Information Controls for Financial and other industries
- Investigations, Digital Forensics and Audits
- Security Reviews
- Vulnerability Assessments
Sales Cloud Service Package
- Robust configured solution to meet the unique needs of your business
- 360-Degree Customer View. Empowers, your team decision making
- Automation of Tedious, Repetitive Tasks
- Enhancing Team Communications and Collaboration
- Improved Analytics & Reporting
- Lead Configuration and Conversion mapping
- Contact Configuration, Record Types, Custom Fields, Layouts etc.
- Account Configuration, Record Types, Custom Fields, Layouts etc.
- Opportunity Configuration, Sales Processes, Record Types, etc.
- Product Configuration, Custom Record Types, Fields and validation rules
- Price Book Configuration, Custom Record Types, Fields and validation rules
- Optimization of Business Process, Implementation of Flows
- Quality Assurance. Validation of Business Requirements
- Data Import of Leads, Accounts, Contacts and Products
- Dashboard and Report Creation
- Knowledge Transfer via Remote Training
Service Cloud Service Package
- Empower your agents with AI-powered Insights and intelligence
- Enhance customer satisfaction and retention
- Optimization of your support team’s productivity
- Reduction of support cost with Flows and process automation
- Intelligent Routing and agent assignment.
- Case Management, Prioritization and SLA’s
- Seamless collaboration and information sharing
- Lead Configuration and Conversion mapping
- Contact Configuration, Record Types, Custom Fields, Layouts etc.
- Account Configuration, Record Types, Custom Fields, Layouts etc.
- Case Configuration, Support Processes, Record Types, Custom Fields, Layouts.
- Quality Assurance. Validation of Business Requirements
- Data Import of Accounts, Contacts and Products
- Dashboard and Report Creation
- Knowledge Transfer via Remote Training
Marketing Cloud Service Package
- Create Impactful Campaigns that resonate with your audiences
- Build holistic views of each individual customer
- Leverage the power of Artificial Intelligence to discover new segments
- Identify the most engaged consumers
- Receive predictive recommendations in respect to next steps
- Integration of every interaction and touchpoint across your brand
- Streamline messaging flows and mobile apps, cross channel campaigns
- Customize your brand identity on the platform
- Sender Profile Setup and configuration
- Marketing Cloud Connector Setup
- Configuration of customer Journeys
- Configure segments and data extensions for target campaigns
- Initial data load of up to 5000 records
- Knowledge Transfer via Remote Training
- Dashboard and Report Creation
- Knowledge Transfer via Remote Training
Experience Cloud Service Package
- Interactive self-service online portal for customers, partners, and employees.
- Knowledge sharing, issue resolution and information management
- Enhances customer and stakeholder engagement
- Promotes Customer Loyalty
- Personalized self-service experience
- Case reduction due to case deflection due to effective self-service options
- Agent productivity improved due to streamlining of support operations
- Improved team management
Project Rescue Service Package
- Stakeholder Identification
- Current State Review
- Future State Vision
- Remediation Strategy
- Organizational Alignment
- Change Management Plan
- Communications Management Plan
- Risk Management Plan
- Project Execution
Augmented Service Package
- Our Augmented Services provide surge capacity to medium sized or large organizations whose IT Organizations are currently juggling multiple enterprise projects and initiatives.
- Our IT Services, IT Security and Project Management service offerings can also be provided as an augmented service, to supply additional IT delivery capacity. Benefits include:
- Fast tracking critical projects that would otherwise have been impacted by resource and schedule contention.
- Business and Operations Readiness assistance.
- Risk identification and mitigation due to our practitioners’ extensive experience in other industries and organizations, combined with ongoing professional development.
